Client Summary
Founded in 1992, the bank is the fastest growing medium-sized retail bank in Kenya. The Bank has an estimated asset base of over USD 570 million catering to both individuals and corporate customers with a share holders’ equity of about USD 67 million serving close to 650 custodian clients. The Bank offers online banking, e-banking, custodial services, etc. to both retail and corporate customers. The bank was ranked 16th by AUM out of 43 licensed banks in Kenya. It has a network of 18 branches across the country and has regionally expanded by shareholding in leading banks in Malawi, Botswana, Mozambique and Zambia.
Client Challenges
The Bank was using two different systems, one for capturing, confirmation and settlement of orders and another for reporting purposes. This multiple system dependency made the custody process extremely cumbersome & time consuming. This further resulted in errors due to manual entry. Moreover, the custody related information such as AUC was maintained in physical registers.
Apart from this, the bank also faced other challenges such as
- Cumbersome process of tracking and sending individual customer monthly bills
- Lack of reconciliation of customer holdings in the system with the CDS holding file.
- Capturing and tracking corporate actions
- Manual entry of Security market price
- Lack of automated reporting
Quick Facts
- Comprehensive solution for Custodian business
- Increase in operational efficiency and maximize productivity
- Reduced Turnaround time (TAT)
- Reduced Total Cost of Ownersip (TCO) and increase cost savings
- Automated customized reporting for regulators, customers, internal management review, etc.
- Corporate actions and interest payment is captured within the system
The Miles advantage
Miles is a trusted name in the financial technology with over 16 years’ of experience and strong domain knowledge of global financial markets. After rigorous evaluation process, the client selected MoneyWare Custody solution for its custody business due to its rich functionality.
Solution Implemented
Miles Software implemented MoneyWare Custody to enable the client automate its custodial operations, including client on-boarding, custody management, trade settlement, corporate actions, billing, audit and reporting.
The solution was deployed as a single system with a maker-checker feature which drastically reduces the chances of manual errors and the system generates automated monthly bills. MoneyWare Custody has an inbuilt calculation mechanism to calculate Assets Under Custody by calculationand accruing on a daily basis and market price of a security can be uploaded directly in the system with minimal manual intervention.
The systems 4 level hierarchy helped in improving the client-onboarding experience and the bank could capture customer demographics
The seamless order processing mechanism of MoneyWare Custody solution enabled Prime Bank Custody team to directly download the order files and dispatch it to the broker, who further uploaded in the Automated Trading System (ATS) of the Nairobi Securities Exchange (NSE). It further empowered them to submit regulatory reporting for Capital Market Authority (CMA), Central Bank of Kenya (CBK) and Retirement Benefit Authority (RBA) from the system itself along with generating reports on total Assets Under Custody.
Solution Benefits
MoneyWare custody solution met the ongoing and future demands of the bank empowering them to not only achieve their business goals but also stay ahead of their competition
- Elimination of manual entry for on-boarding, management, and reporting for their custody business
- Reduced Turnaround time (TAT) with improved operational efficiency, maximized productivity & cost savings
- Seamless order processing mechanism and automated entry of corporate actions / events
- Providing a holistic view of clients assets and Assets Under Custody
- Automated emails regarding reminders for transactions, payments and obligations
- Inbuilt provision for meeting regulatory requirements
- Daily accrual of fixed income securities and charges on EOD
- Automated customer reports through one single system
