SUPPORT & PRIVACY POLICY

SUPPORT POLICY

Over the years, Miles is committed to our clients in providing excellent product competencies and superior customer service. Miles has proven capabilities in customer centricity and instantaneous support capabilities.

Our support team ensures operational stability and enhances the overall performance of the solution. The Support is extended across the MoneyWare suite of solutions enabling you to log, query, discuss and resolve any operational issue that client may experience while using the solution.

Key Features
  • Dedicated Support team
  • Online Help desk
  • Live Chat
  • Online Issue Tracking
  • Dedicated Client Management System (CMS)
  • L1/ L2 Application Support
  • Tracking Resolution
  • Deployments
  • Configuration & Release Management
Local Support
  • Miles partner team stationed near shore/ client site, acts as a single point contact
  • Provide immediate resolution/work-around wherever possible
  • Validate issues on CMS, Escalation, Deploying the Fix
  • Maintain site-specific product version
Global Support
  • Miles Software Global Support Unit (GSUP) is located in (Mumbai) India, electronically connected to the required local support units
  • Provide fault fixing service to base versions of the system
  • Analyze, Resolve the problem, close the request and communicate to the LS
  • Act as a source to product management for all change requests received through CMS

PRIVACY POLICY

This Privacy Policy governs the information we collect about you and your use of information we provide to you. The policy tells you how we collect personal information about you through this website, what we intend to use that information for, with whom we intend to share it, how we keep it secure. Please read the policy carefully. By accessing or using this web site you are deemed to agree to the terms of this privacy policy, and if you do not agree with it, then you must not send us any personal information.

Privacy information

The information you provide will be treated confidentially. It will not be passed to any third party and will be used solely for the purposes of miles communication and business.

We may use your personal information to:

  • Send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology
  • Send you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Use of information

Through completion of online forms, we collect information about you if you complete any of the various forms on our site to contact us, make enquiries, apply to us and give us feedback.

The website provides various telephone and fax numbers and e-mail addresses for you to contact us. We will collect information from you that you provide through any of these methods.

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Data Security

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Rights

You have a right to rectify any errors in information we hold about you, and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date.

You also have a right to be removed from any mailing list we hold at any time, but you must contact us either by writing to our Data Protection Compliance Officer, or by e-mailing us at marcom@milessoft.com

Trademark Notice

The content of this Site is protected by copyright and trademark law. Apart from fair dealing for the purposes of private study, research, criticism or review, as permitted under copyright law, no part may be reproduced or reused for any commercial purposes whatsoever without the prior written permission of the copyright owner. All trademarks, logos and other marks shown at this Web site are the property of their respective owners.