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Support Policy

Support Policy

Wealth Management Financial Planning Portfolio Management System Portfolio Risk & Analytics Family Office Solutions Fund Accounting Real Time Trade Execution Revenue & Incentive Management Mobile Solutions Islamic Banking Solutions Trust Banking Solutions Fund Management UCITS, Derivatives and Liquidity Monitoring Global Disclosures Monitoring AIFMD + Annex IV Reporting Fundware for Depositaries Enterprise Data Management Pension Funds Lending Solutions & Collateral Management Custody Solutions Reporting Services Wealth Management Asset Management Portfolio Management Financial Planning Family Office Solutions Fund Management Pension Funds Regulatory Reporting Revenue and Incentive Management Collateral Management Lending Custody Services Trust Banking Solutions Managed Services Support & Integration Services SaaS Investment Compliance and Regulatory Reporting Fund accounting software Order-Management-Software Order Management solution Wealth management on Mobile Financial Planning Software Asset management software Asset Management Solution Portfolio Management System

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Over the years, Miles is committed to our clients in providing excellent product competencies and superior customer service. Miles has proven capabilities in customer centricity and instantaneous support capabilities.

Our support team ensures operational stability and enhances the overall performance of the solution. The Support is extended across the MoneyWare suite of solutions enabling you to log, query, discuss and resolve any operational issue that client may experience while using the solution.

Key Features

  • Dedicated Support team
  • Online Help desk
  • Online Issue Tracking
  • Dedicated Client Management System (CMS)
    • L1/ L2 Application Support
    • Tracking Resolution
    • Deployments
    • Configuration & Release Management

Local Support

  • Miles partner team stationed near shore/ client site, acts as a single point contact
  • Provide immediate resolution/work-around wherever possible
  • Validate issues on CMS, Escalation, Deploying the Fix
  • Maintain site-specific product version

Global Support

  • Miles Software Global Support Unit (GSUP) is located in (Mumbai) India, electronically connected to the required local support units
  • Provide fault fixing service to base versions of the system
  • Analyze, Resolve the problem, close the request and communicate to the LS
  • Act as a source to product management for all change requests received through CMS

Wealth Management Financial Planning Portfolio Management System Portfolio Risk & Analytics Family Office Solutions Fund Accounting Real Time Trade Execution Revenue & Incentive Management Mobile Solutions Islamic Banking Solutions Trust Banking Solutions Fund Management UCITS, Derivatives and Liquidity Monitoring Global Disclosures Monitoring AIFMD + Annex IV Reporting Fundware for Depositaries Enterprise Data Management Pension Funds Lending Solutions & Collateral Management Custody Solutions Reporting Services Wealth Management Asset Management Portfolio Management Financial Planning Family Office Solutions Fund Management Pension Funds Regulatory Reporting Revenue and Incentive Management Collateral Management Lending Custody Services Trust Banking Solutions Managed Services Support & Integration Services SaaS Investment Compliance and Regulatory Reporting Fund accounting software Order-Management-Software Order Management solution Wealth management on Mobile Financial Planning SoftwareAsset management software Asset Management Solution Portfolio Management System